Job Description

Appealing Points

• Opportunity to work in a bilingual, global environment  Leverage both native Japanese and business-level English skills while collaborating with international teams and stakeholders.
• Hands-on involvement across a wide range of ServiceNow modules  Engage in end-to-end development and support of modules such as Incident, Change, CMDB, and integrations, building deep expertise in ServiceNow.
• Strong potential for continuous technical growth  Work on system upgrades, REST/SOAP integrations, performance tuning, and customization, offering continuous learning and upskilling opportunities in a dynamic environment.

Annual Salary: 12 million and above

Job Responsibilities:

• Design and develop ServiceNow applications and modules based on business requirements.
• Customize ServiceNow workflows, forms, UI policies, business rules, and client scripts.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs.
• Maintain and enhance existing ServiceNow modules including Incident, Problem, Change, Asset, CMDB, and Service Catalog.
• Perform regular platform upgrades and patching in accordance with ServiceNow best practices.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure platform security, performance, and scalability.
• Provide technical support and training to end-users and administrators.
• Create and maintain documentation for configurations, customizations, and procedures.

Job Qualification:

• 3+ years of hands-on experience with ServiceNow development and administration.
• Strong understanding of ITIL processes and ServiceNow ITSM modules.
• Experience with scripting languages such as JavaScript, GlideScript, and HTML/CSS.
• Familiarity with ServiceNow integrations using REST/SOAP APIs.
• ServiceNow Certified System Administrator (CSA) or higher certification preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities

Preferred Skills:

• Experience with ServiceNow HRSD, CSM, or ITOM modules.
• Knowledge of Agile/Scrum methodologies.
• Experience with performance tuning and troubleshooting.

Bilingual requirements : Business level Japanese & English language business level proficiency.

About Company

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.
A global leader in consulting, technology, outsourcing, and next-generation services.
With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition.
Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area Job Requirements: Japanese JLPT N2, UI policies, ServiceNow, REST/SOAP APIs, ServiceNow ITSM , development , ServiceNow integrations , Certified System Administrator

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