Job Title : ServiceNow Developer / Administrator
Mode of Work: Hybrid
Location: Toronto, Ontario
Duration: 6 Months
Job Summary:
We are seeking a skilled and certified ServiceNow professional to develop, configure, and support ServiceNow's Governance, Risk, and Compliance (GRC) applications. The ideal candidate will have hands-on experience in implementing and supporting GRC modules and workflows, along with strong expertise in general ServiceNow development and administration. ServiceNow Admin and/or Developer certification is required.
Key Responsibilities:
Development & Configuration:
• Design, develop, and implement GRC applications and modules in ServiceNow, including Policy & Compliance, Risk Management, Audit Management, and Vendor Risk.
• Customize and configure GRC workflows, forms, dashboards, and notifications based on business requirements.
• Integrate GRC applications with other modules and external tools (e.g., CMDB, ITSM, third-party risk platforms).
• Develop and maintain custom scripts, UI policies, client/server scripts, business rules, script includes, and data policies.
Support & Maintenance:
• Provide ongoing support and maintenance for GRC modules and associated integrations.
• Troubleshoot and resolve GRC-related incidents, problems, and service requests.
• Collaborate with stakeholders to gather requirements and provide solutions aligned with business goals.
• Ensure application and platform upgrades are tested and deployed with minimal disruption.
Administration:
• Perform standard ServiceNow administration tasks such as user and group management, access control, module configuration, and platform monitoring.
• Ensure system security and compliance with data privacy policies and audit standards.
• Manage update sets and ensure code promotion processes follow best practices.
• Work with the ServiceNow platform team to ensure performance, scalability, and reliability.
Collaboration & Documentation:
• Collaborate with internal risk, compliance, audit, and IT teams to understand and implement GRC requirements.
• Create and maintain technical documentation, design specifications, process flows, and user guides.
• Provide knowledge transfer and training to support teams or end-users as needed.
Required Skills & Qualifications:
• 3+ years of experience in ServiceNow platform development and administration.
• 2+ years of hands-on experience with ServiceNow GRC module implementation and support.
• ServiceNow Certified System Administrator (CSA) – mandatory .
• ServiceNow Certified Application Developer (CDA) - mandatory.
• GRC Implementation Specialist – preferred.
• Strong scripting knowledge: JavaScript, Glide API, and REST/SOAP integrations.
• Understanding of GRC frameworks (ISO 27001, NIST, SOX, etc.) is a plus.
• Excellent analytical, communication, and troubleshooting skills.
• Experience working in Agile/Scrum environments.
Nice to Have:
• Experience with ServiceNow IRM (Integrated Risk Management).
• Exposure to ServiceNow Security Operations (SecOps) module.
Experience with performance analytics and reporting.
** Must have certifications and those be verified – either Developer or Admin cert - must have – they need it for login credentials when hired
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