Job Description

Career Category

Job Description

Responsibilities

• Provide balanced accurate and scientific medical/pharmaceutical information related to Amgen K.K. products and therapeutic areas (TAs) in response to unsolicited medical inquiries in compliance with global SOPs and local regulations.
• Develop update and maintain Medical Information materials (e.g. FAQs Interview Forms Kusuri-no-Shiori Data on File etc.) ensuring appropriate version control.
• Report adverse events and product complaints related to Amgen K.K. products in accordance with internal procedures.
• Contribute to the effective management of the Medical Information Call Center to ensure the accurate and consistent provision of information.
• Support the development and maintenance of Medical Information content and digital communication channels.
• Identify analyze and communicate customer insights obtained from inquiries to relevant internal stakeholders.
• Ensure all Medical Information activities are conducted in compliance with local regulations internal procedures and industry codes.
• Collaborate with local regional and global cross-functional stakeholders as well as external partners to manage and enhance Medical Information operations.

Key Activities

• Manage the following Medical Information operations related to assigned products and therapeutic areas (TAs):
  • Creation and maintenance of Medical Information materials such as Interview Forms Kusuri-no-Shiori FAQs Medical Information Letters and package insert references and Data on File used in non-promotional materials.
  • Provide accurate scientific and balanced product and TA-related information in response to inquiries in a timely and compliant manner.
  • Support vendor management to ensure the quality and accuracy of responses provided by call center agents and digital channel vendors.
  • Deliver appropriate training to outsourced partners based on in-depth knowledge of products TAs relevant regulations industry codes and Amgen procedures.
  • Monitor publications in scientific journals and congresses and manage literature within the internal database.
• Understand internal and external customer needs and contribute to developing optimal Medical Information solutions to meet those needs.
• Understand both Japan and global Medical Information strategies and contribute to localizing and executing them effectively within Japan.
• Build and maintain strong relationships with internal (local and global) and external stakeholders to support Amgens business objectives.
• Collaborate closely with Medical Information colleagues to standardize maintain and continuously improve operating procedures . In case of procedural deviations work proactively with the Medical Information Manager to implement corrective and preventive actions (CAPA) promptly and effectively.

Skills

• Excellent communication skills in Japanese with the ability to interact effectively and professionally with external customers partners vendors and internal stakeholders.
• Basic English communication skills for internal collaboration within Amgen including reading writing and participating in meetings with English subtitles when necessary.
• Customer-oriented mindset with the ability to search evaluate and summarize medical information to address inquiries accurately and efficiently.
• Ability to identify customer needs and potential risks related to Amgen products and provide appropriate feedback to internal stakeholders.
• Strong compliance awareness ensuring adherence to relevant regulations industry codes and Amgen internal procedures under the supervision of the Medical Information Sr. Manager.
• Positive and proactive attitude with the ability to work efficiently and align with Amgens business priorities.
• Language proficiency :
  • Japanese : Native-level fluency with excellent verbal and written communication skills to provide clear polite and professional information to healthcare professionals.
  • English : Ability to understand scientific literature and administrative documents and to communicate effectively with global/regional colleagues through written correspondence and online meetings. (TOEIC 600 preferred)
• Basic IT literacy including proficiency in internal systems and tools for managing information developing responses and generating reports.
• Understanding of global and regional Medical Information strategies and directions to ensure alignment with Amgens global standards.

Basic Qualifications

• Bachelors degree in pharmacy life sciences or a related field.
• At least 3 years of professional experience in a Japanese pharmaceutical company or medical information/service provider.
• Experience in Medical Information-related roles within a Japanese pharmaceutical company or a Medical Information service provider is highly preferred.

Knowledge

• Local guidelines policies and regulatory/compliance requirements including:
  • Creating Medical Information materials and responses to unsolicited customer inquiries in compliance with applicable regulations.
  • Reviewing promotional materials Proper Use Guides and commentaries on Precautions for Use.
  • Understanding of copyright and intellectual property principles when developing or providing information.
• Therapeutic area (TA) expertise in at least one of the following fields: Cardiovascular/Metabolic Diseases Bone Health Immunology Neuroscience/Central Nervous System Oncology/Hematology or Rare Diseases.
• Familiarity with medical information resources and emerging AI-based technologies for information retrieval and management.

Preferred Qualifications

• Masters degree or higher degree in pharmacy or life sciences.
• At least 3 years of Medical Information-related work experience.

Required Experience:

Senior IC

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