Job Description

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

As a (Senior) Technical Expert for Propulsion in Technical Services, you will find yourself in the technical heart of the exiting world of the Maritime industry. You serve both internal and external customers with all operational technical inquiries related to Wärtsilä Propulsion Equipment. You will provide this support in the field of installation, maintenance and troubleshooting for related equipment.

You are part of our Technical Services team in Middle East and Asia which ensures customer satisfaction by providing high quality and on-time technical support enabled by world-class competences in propulsion equipment. The propulsion products consist of a variety of Steerable- and Transverse Thrusters, Controllable Pitch Propellers, Reduction Gears, rudders and related control systems. 

Location: Kobe, Japan. Other locations may be considered.

What are your main tasks and responsibilities?

• You ensure customer satisfaction by providing high quality and on-time support enabled by world-class competences in propulsion equipment.
• Be responsible for handling Technical Requests received from customers.
• You perform troubleshooting and expert technical field investigations and screening of field service reporting.
• Provide quality leads to the Sales organization to improve Wartsila's and customer's business.
• Participate in customer and/or vendor meetings as a technical expert, when complex technical matters are handled.
• Analyze field experience and customer feedback data in order to improve the products and solutions as well as operation and maintenance of the installation.
• You work in close cooperation with the partner teams in Global and Regional Technical Services Propulsion and Expert Services. Close cooperation exists amongst these teams to enable efficient and world-class support.

What do we expect from you?

• Bachelor degree in Mechanical engineering, Marine Engineering or equivalent.
• Have a high level of mechanical and automation experience with propulsion equipment. Experience with Wartsila propulsion equipment is a strong plus.
• Experience in a service support role with propulsion equipment or with other large rotating equipment (field service / engineering).
• A true team player with a proactive approach and technical reporting skills. Driven for investigating and asking the “why” question.
• You are a strong communicator with good organizational and analytical skills.
• Customer focused with a service minded attitude.
• Willingness to Travel.
• Fluent in Japanese.

Why you and us

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

Contact & next steps

Please apply by 31st October 2025 at 23:59 Japanese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 31/10/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on . 

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