Job Description

Join us at Entrust

At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely .

Get to Know Us

Headquartered in Minnesota Entrust is an industry leader in identity-centric security solutions serving over 150 countries with cutting-edge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.

Position Overview:

The Field Service Technician will provide electro-mechanical technician support to our customers. This includes both software and hardware support. The Field Service Technician will provide installation training as well as preventative and emergency maintenance to ensure equipment at customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Responsibilities:

Electromechanical Emergency and Preventative Maintenance - 60%

• Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment

• Diagnose and understand equipment problems

• Work with a high degree of autonomy with the ability to test diagnose and resolve issues

• Utilize Oracle to maintain proper inventory levels and complete service call reporting tasks

Customer Interaction - 40%

• Be consistently reliable and timely in all aspects of the position and display a positive attitude.

• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.

• Work to continually improve customer relations even in high stress situations

Self-management

• Manage day-to-day decisions at the site/area regarding accomplishments of tasks problem resolutions and quality issues

• Provide necessary work direction and manage projects effectively through planning organization and project management

• Communicate effectively with external and internal customers and provide required information in a timely and accurate manner using the current method for information exchange

Learning and Development

Participate in company sponsored personal development and quality initiatives

• Complete all company training and development courses required by Entrust Datacard

Basic Qualifications

• Basic English communication skill

• Associates degree in Electronics or equivalent

• Minimum of 5 years of electromechanical technician experience

• Proficient problem solving and troubleshooting skills

• Proficient with PCs current operating systems and relevant software applications

• Willingness and ability to work flexible hours assignments and travel (up to 80%) when required

• Ability to occasionally lift up to 32 kg

• Overtime is required as needed

• Must have a valid Japan drivers license including insurability

Preferred Qualifications:

• Additional electromechanical technician or field service experience

• Proficient in electro-mechanics digital electronics and software required to maintain Entrust Datacard and 3rd party products

• Skilled with tools and electronic test equipment

• A Certification and/or N Certification

At Entrust we dont just offer jobs we offer career journeys. Here is what you c an expect when you join our team:

• Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learning-forward initiatives and exciting challenges your growth is our priority.

• Flexibility: Life is all about balance. Whether youre remote hybrid or on-site we offer flexible options that fit your lifestyle.

• Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.

We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact

If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.

Apply today!

For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube

For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation contact .

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