Job Description

Location: Toronto, ON, Hybrid, 4 days on-site

Language: Strong written and spoken English required

Duration: Permanent

Background Check Requirement: May be required as part of the onboarding process

About the Opportunity

Our leading retail client is seeking a Technical Writer who can bring clarity and structure to fast-moving, high-impact operational communications. In this role, you will support store operations teams by translating complex information into clear, action-ready documentation that ensures every store has the guidance it needs to operate effectively. Your work will help maintain consistency, reduce errors, and keep nationwide operations running smoothly.

You will collaborate with submitters, SMEs, and key stakeholders across a large and dynamic organization. If you thrive in a fast-paced environment with tight timelines and high visibility, this role offers an opportunity to make a meaningful impact on communication flow, operational accuracy, and national store performance.

What’s in it for You

Join a supportive and collaborative team that values precision, partnership, and continuous improvement. You will gain exposure to operational leaders and cross-functional teams, all within a workplace that encourages growth, balance, and innovation. This is a great opportunity to sharpen your communication and editing expertise while contributing to processes that directly support store success across Canada.

Your Responsibilities

• Work closely with store operations teams to transform complex, technical information into clear, action-focused bulletins and documentation.
• Edit technical and operational documents used by retail dealers and stores.
• Partner with content submitters to maintain factual consistency.
• Ensure all documentation aligns with the Operational Communications Style Guide.
• Adhere to schedules and collaborate with stakeholders to meet quality standards and deadlines.
• Participate in special projects that enhance communication processes or operational clarity.
• Manage high-volume communication demands while maintaining consistency and quality

Skills and Qualifications

• 1 to 3 years of experience translating complex or technical concepts into clear, actionable communications.
• A diploma or degree in Communications, English, Journalism, or equivalent work experience.
• Proven ability to research, write, and edit effective documentation in a business environment.
• Comfortable working with technical and digital communication channels.
• Exceptional writing, editing, proofreading, and formatting skills with strong attention to detail.
• Ability to manage multiple competing priorities in a fast-paced, deadline-driven environment.
• Understanding of store operations within large retail environments is an asset.

Nice to have:

• Exposure to AI tools or interest in leveraging AI for communication workflows
• Experience with Zipline – Retail Operations Software
• Experience with newsletters, executive email writing, video scripts, or instructional guides is an asset

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

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