Job Description

Ticketing Coordinator

The MRG Group

Toronto, ON

Who we are:

MRG is Canada’s largest independent concert promoter and live entertainment venue operator. We produce over 1000 events annually across 9 owned and operated venues and have produced concerts hosted in clubs and arenas domestically, as well as Europe and Asia-Pacific. Our diverse portfolio includes leading hospitality businesses, experiential venues like Par Tee Putt and Par Tee Pong, as well as AdmitOne, the fastest-growing multi-product ticketing platform in North America. We are at the forefront of the experience economy.

Who you are:

Reporting directly to the Ticketing Manager, the Ticketing Coordinator is responsible for ensuring we are delivering a positive shareable experience in addition to ensuring our ticketing business is operating at a profitable and professional level.

The fine print:

• Build and manage events in collaboration with venues and the AdmitONE team.
• Handle guestlists, comps, VIP, and special ticket requests.
• Monitor and support presales, onsales, and ticket inventory.
• Ensure event accuracy through quality control checks.
• Track daily ticket counts and sales across platforms.
• Manage inventory holds, releases, and pricing updates (VIP, dynamic, Platinum).
• Provide Box Office support, reporting, and settlement materials.
• Process manual payments and assist with tech/process improvements.
• Support the Ticketing Manager and mentor new team members.
• Maintain strong client communication and relationships.
• Other duties as needed.

We are looking for someone with:

• Excellent written and verbal communication skills
• Accuracy and strong attention to detail
• The ability to work in a team environment and support the company wide successes and vision
• Ability to maintain strong relationships both internally and externally
• Project management, multitasking and time management
• Innovative, creative and critical thinking
• Problem solving and analytical abilities

Terms & Expectations:

Due to the nature of the work, correspondence may be required on evenings, weekends and holidays as required.

What’s in it for you?

• Participation in the MRG Travel Ambassador Program.
• Employee discounts on our concerts/shows, at our hospitality venues.
• A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters.
• Career development opportunities with a company that encourages individuals to learn and grow.

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

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