Job Description

Position Overview

The Training & Development Manager will be instrumental in building a learning culture that supports MINISO Canada’s growth and employee development goals. This role requires a strategic thinker who can design, implement, and manage effective training programs aligned with our retail business objectives.

Key Responsibilities

• Learning Strategy & Program Design:
• Develop and execute a comprehensive training strategy for retail employees, managers, and corporate staff.
• Design engaging onboarding programs, product knowledge training, customer service excellence modules, and soft-skills development courses.
• Program Delivery & Facilitation:
• Deliver training sessions in-person and via digital platforms, ensuring consistency across all MINISO Canada locations.
• Collaborate with store managers to identify skill gaps and create targeted training plans.
• Leadership Development & Talent Growth:
• Create and roll out leadership development initiatives to prepare high-potential employees for future management roles.
• Support succession planning by working with HR to assess training needs and track progress.
• Learning Resources & Tools:
• Curate and develop training materials, including e-learning modules, videos, guides, and workshops.
• Evaluate and implement a Learning Management System (LMS) to streamline training tracking and reporting.
• Compliance & Canadian Market Alignment:
• Ensure all training content meets Canadian employment standards and retail industry regulations.
• Stay updated on local training trends and incorporate best practices into MINISO’s learning framework.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Education, Business, or a related field.
• 10+ years of experience in training and development, preferably within the Canadian retail or consumer goods sector.
• Proven track record in designing and delivering successful training programs, including e-learning and blended learning formats.
• Experience with LMS implementation and digital learning tools is highly desirable.
• Strong understanding of Canadian labor laws, retail operational standards, and multicultural workforce dynamics.
• Excellent communication and facilitation skills, with fluency in English; French language skills are a plus.
• Strategic, proactive, and able to work independently in a fast-growing environment.

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