Job Description

Job Description

Job Description

POSITION TITLE:Product Implementation & Integrations SpecialistDEPARTMENT:ProductREPORTS TO:Process & Integrations ManagerCLASSIFICATION:Full -time Non-Exempt; Hourly WAGE:$23.00 / hourDIRECT REPORTS:None; Non-Supervisory PositionWORK LOCATION:Main Office - Portland REMOTE WORKER:No

Job Profile and Description

The primary duty of a Product Implementation & Integrations Specialist is to work with the Product Managers and our international DMC suppliers to ensure that the product that we sell is accurately loaded in our system with prices and descriptions and our integrations are operating smoothly. This job requires the ability to prioritize multiple tasks and quickly and accurately input data.

The Product Implementation & Integrations Specialist possesses a thorough understanding of Avanti products, procedures, and suppliers. It is essential for the Product Implementation & Integrations Specialist to be a team-player, work efficiently, be detail-oriented, and have excellent communication skills to succeed in this fast-paced work environment.

Key Duties and Responsibilities

• Create and update product information pages utilizing various resources
• Maintain product accuracy by reviewing information and responding to other departments inquiries
• Support the Product Managers in creating and implementing new products
• Input detailed contracts accurately and efficiently into a database
• Work with various suppliers to manage live inventory
• Develop API expertise to assist with troubleshooting and issue resolution
• Report system bugs, perform tests to maintain platform accuracy and functionality
• Manage 3rd party queues, reports and tracking any system errors
• Assisting with API testing with new and ongoing integrations.

Requirements, Skills and Experience

• Proficiency in proprietary Company software (TourGate), Windows 10, Microsoft Suite and general internet skills
• Knowledge of Avanti products and destinations
• Accurate keyboard and 10-key skills
• Highly efficient work ethic with an accurate, strong attention to detail
• Critical and creative thinking with excellent memory skills
• Ability to effectively identify and solve problems as they occur
• Ability to build and foster positive relationships
• Excellent written and verbal communication skills
• Willingness to work overtime hours as needed
• Experience with troubleshooting API’s and system errors
• Familiarity with API documentation and debugging tools (preferred)

Education and Qualifications

• High school diploma or equivalent
• 1-5 years of related clerical or data entry experience
• Proven record of dependability and attendance

Key Business Relationships

Process & Integrations Manager

Submit any scheduling and time-off request and participate in performance reviews. Discuss procedure or other issues as necessary.

Product Managers

Receive daily documentation via email, such as tariffs on hotels, tours, transfers and product updates or closures, to load/update/revise in database system.

Suppliers

Address any issues with product, rate issues, tour information, transfer information, etc. Process daily closeouts.

Physical Activities and Requirements

• FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. m
• TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
• AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery (copy machine, keyboard, etc.).
• PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Mental Activities and Requirements

• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money.
• LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.

In accordance with the Americans with Disabilities Act, it is possible that physical and mental requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

OUR MISSION

Avanti Destinations connects the components for customized international travel utilizing our educated staff and technology. Working exclusively with travel advisors, we deliver a unique vacation experience to individuals and groups.

OUR VISION Connecting the past, present and future through international travel sales.

Avanti Destinations’ vision is to connect customers with the past, present, and future for their international travel events by delivering amazing and unique experiences. This is done through selling our expert service, selling our diverse products, and promoting our people. This is accomplished with EVERY employee at Avanti Destinations being part of the sales cycle. Regardless of your position we all have a role to play in our companies’ success. Each interaction you have with a vendor, supplier or travel agent impacts the health and growth of Avanti. You are selling the company and our integrity with every interaction you have. Anytime someone asks you “where do you work?” or “what do you do?” , you are selling the Avanti brand to this person with the answer you give. Marketing will make use of our individual and collective expertise as we promote Avanti to the travel trade.

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