Job Description

At Outwitly , we’re a women-led organization on a mission to elevate the impact of human-centered design. We partner with some of North America’s most innovative organizations to tackle complex challenges and craft experiences that truly matter.

As a UX Designer at Outwitly, you’ll be at the heart of this work — shaping intuitive, inclusive, and elegant products and services from the ground up. You’ll collaborate with passionate researchers, strategists, and designers to bring ideas to life across the entire journey — from discovery and insight-gathering to design and delivery.

If you’re the kind of designer who loves untangling complexity, thrives in Figma, gets excited about research-driven decisions, and wants to see your work make a real-world impact, you’ll feel right at home here.

What You’ll Do

• Lead and conduct user research such as interviews, usability tests, observations, surveys, and workshops.
• Analyze and translate research insights into reports, personas, journey maps, and strategic design opportunities and recommendations for clients.
• Design user flows, wireframes, and interactive prototypes that make complex processes simple and intuitive.
• Build and refine design systems and component libraries
• Collaborate with multidisciplinary teams to co-create and iterate on solutions.
• Facilitate client workshops and communicate design decisions with confidence and clarity.
• Develop and test information architectures and content structures that enhance usability.
• Advocate for accessibility, inclusion, and user-centered design at every stage of a project.
• Support development teams by providing design specifications and ensuring a consistent user experience through implementation.
• Contribute to internal initiatives by collaborating with our marketing and talent teams — from brainstorming creative campaign ideas and supporting community webinars, to writing the occasional blog post or lending your expertise to help review candidate portfolios.

What You Bring

• 4 - 7 years of experience as a UX Designer (or equivalent role) with strong capability utilizing Figma and an affinity for research and design strategy.
• An excellent understanding of human-centered design , information architecture , and interaction design principles .
• Experience working on complex digital products, platforms, or multi-tiered systems in an agile consulting environment.
• Comfort with ambiguous or complex challenges —and the ability to make sense of them through design.
• Strong visual storytelling, presentation, and communication skills.
• A collaborative mindset—you love working in teams and sharing ideas openly.
• A self-starter mindset with positive energy, curiosity, and a can-do attitude.

Nice-to-Have Skills

• Experience with service design or mapping systems that span multiple touchpoints (digital + in-person).
• Experience designing in public sector , healthcare , or enterprise environments.
• Bilingual
• Familiarity with web accessibility / WCAG

Apply today with your resume and portfolio that showcases your design process, from research to execution

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