Warehouse / Delivery Assistant Job at HCLTech, Brampton, ON

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  • HCLTech
  • Brampton, ON

Job Description

Location: Brampton, ON - Hybrid

Primary Technology: Swift Stack Object Storage

  • Architecture, Implementation, building swift ring, enabling and configuring of swift and troubleshooting .
  • Configuring cluster, adding nodes, deploying changes to the swift cluster, configuring 1space, cluster tuning technique.
  • Candidate should be good at Swift automation, encryption and data protection methods .
  • He Should know how to fetch S3 specific information , 1space mapping & Swift stack metadata concept & swift stack file access. Large object/dynamic large object concepts.

Skill Requirements:

  • Good Knowledge on Object based storage concepts
  • Good knowledge on Installing Swift storage
  • Hands on experience on Swiftstack storage deployment and Administration
  • Hands on experience on SwiftStack storage Cluster configuration
  • Planning and Managing Capacity
  • Swift Stack Cluster Monitoring
  • SwiftStack Cluster Hardware Requirements
  • Operations Cookbook
  • SwiftStack Security Overview
  • Basic Cluster Settings & Upgrades
  • Cluster Storage Policies, Datacenter Regions & Zones
  • Networking, Load Balancing
  • Node Configuration and Management
  • Storage Device Configuration and Management
  • Object API Features and Middleware
  • Cluster Tuning
  • Storage Users
  • Automated Provisioning
  • Encryption Configuration
  • SwiftStack Data Protection
  • Operating SwiftStack File Access
  • Troubleshooting Storage issues
  • Troubleshooting nodes issues
  • Troubleshooting Disk failures issues and replacing failed disks.

Responsibilities:

  • Successfully interact through phone and email with respective Team as you solve their problems.
  • Handling Incidents , Creating and managing Service request , Managing Change record using service Now, Joining Customer Tab calls.
  • Troubleshoot and resolve complex issues.
  • Perform data migration tasks to transition the customer from the previous swift stack infrastructure to the new infrastructure.
  • Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.
  • Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
  • Suggest solutions to the customer proactively to continuously expand and improve customer experience.
  • Creation and updating SOPs.
  • Work independently with a focused direction while adding value and contributing to overall team performance.

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