Job Description

Location: Brampton, ON - Hybrid

Primary Technology: Swift Stack Object Storage

• Architecture, Implementation, building swift ring, enabling and configuring of swift and troubleshooting .
• Configuring cluster, adding nodes, deploying changes to the swift cluster, configuring 1space, cluster tuning technique.
• Candidate should be good at Swift automation, encryption and data protection methods .
• He Should know how to fetch S3 specific information , 1space mapping & Swift stack metadata concept & swift stack file access. Large object/dynamic large object concepts.

Skill Requirements:

• Good Knowledge on Object based storage concepts
• Good knowledge on Installing Swift storage
• Hands on experience on Swiftstack storage deployment and Administration
• Hands on experience on SwiftStack storage Cluster configuration
• Planning and Managing Capacity
• Swift Stack Cluster Monitoring
• SwiftStack Cluster Hardware Requirements
• Operations Cookbook
• SwiftStack Security Overview
• Basic Cluster Settings & Upgrades
• Cluster Storage Policies, Datacenter Regions & Zones
• Networking, Load Balancing
• Node Configuration and Management
• Storage Device Configuration and Management
• Object API Features and Middleware
• Cluster Tuning
• Storage Users
• Automated Provisioning
• Encryption Configuration
• SwiftStack Data Protection
• Operating SwiftStack File Access
• Troubleshooting Storage issues
• Troubleshooting nodes issues
• Troubleshooting Disk failures issues and replacing failed disks.

Responsibilities:

• Successfully interact through phone and email with respective Team as you solve their problems.
• Handling Incidents , Creating and managing Service request , Managing Change record using service Now, Joining Customer Tab calls.
• Troubleshoot and resolve complex issues.
• Perform data migration tasks to transition the customer from the previous swift stack infrastructure to the new infrastructure.
• Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.
• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
• Suggest solutions to the customer proactively to continuously expand and improve customer experience.
• Creation and updating SOPs.
• Work independently with a focused direction while adding value and contributing to overall team performance.

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