Job Description

Akkodis is currently searching for a Business Transformation Architect (Service Designer) on a contract basis for a Government of Canada Client.

Job Summary:

• Act as a lead Business Transformation Architect/Service Designer to drive the strategic design and implementation of capabilities and components to enhance customer experiences and operational efficiencies.
• Plan and conduct qualitative and quantitative user research (interviews, contextual inquiries, surveys).
• Map the current state of services (e.g., customer journeys, service blueprints, ecosystem maps).
• Lead the development and execution of user-centered design processes, ensuring that all service touchpoints are seamlessly integrated and aligned with business goals.
• Collaborate with cross-functional teams to identify and address user needs, create detailed service blueprints, and utilize data-driven insights to inform design decisions.
• Develop prototypes of service touchpoints (low to mid-fidelity), such as mock-ups of service processes, scripts, or interfaces.

The successful candidate must possess the following skills and experience:

• Hold active Level 1 Enhanced Reliability security clearance issued by federal Government of Canada
• Ideally holds a Lean Six Sigma Certification or equivalent
• 5+ years of experience as a Business Transformation Architect/Service Designer on projects for large organizations with 5,000+ employees

All candidates must hold or be eligible to obtain federal government security clearance at the Enhanced Reliability level.

Akkodis Canada is an equal opportunity employer that is committed to diversity, equity and inclusion. All employment is decided on the basis of qualifications, merit and business needs. Akkodis would like to thank all candidates for submitting to this job opportunity, however, only those with the above qualifications clearly identified in their resumes will be contacted for further instruction and submission to the client.

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