NextGen Automation is seeking a full-time IT Support Engineer to join our growing team in the Vernon, Kelowna, and Kamloops region. In this role, you’ll provide both remote and onsite support to our business clients — resolving technical issues, implementing IT solutions, and maintaining strong customer relationships.
You’ll be part of a highly skilled team that delivers reliable, professional, and customer-focused IT services across Western Canada.
Key Responsibilities
• Manage incoming tickets and client communications through our service desk and onsite.
• Required onsite at client location 4 days a week.
• Provide troubleshooting and technical support for a wide range of IT systems.
• Perform onsite service calls for installations, maintenance, and emergency support.
• Assist with setup, configuration, and management of Microsoft 365 environments.
• Install and maintain hardware, software, and networking equipment.
• Conduct technical alignment reviews and report findings to management.
• Identify recurring issues and recommend improvements to systems or processes.
• Keep all documentation accurate and up to date.
• Collaborate with the Professional Services and vCIO teams for escalations and project work.
• Mentor users and promote best practices for using IT systems effectively.
• Maintain a positive, solutions-oriented approach with clients and colleagues.
Qualifications
• 2+ years of hands-on experience in IT support, system administration, or similar role.
• Strong understanding of Windows Server and Desktop operating systems.
• Experience with networking technologies (firewalls, routers, switches, VPNs, Wi-Fi).
• Familiarity with ticketing systems and IT service delivery frameworks.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Detail-oriented, organized, and proactive with a continuous improvement mindset.
Why Join Us
• Competitive salary and benefits package.
• Collaborative and supportive team culture.
• Opportunities for professional growth and certification support.
• Work with a diverse set of technologies and clients across multiple industries.
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