Quality Assurance - Call Center Job at 会社名非公開, 東京都

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  • 会社名非公開
  • 東京都

Job Description

As a Quality Assurance Analyst, you'll monitor customer interactions, evaluate agent performance, and ensure adherence to service standards. This role requires strong analytical skills and collaboration with cross-functional teams to drive continuous improvement.

Description

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Monitor and evaluate inbound and outbound calls to ensure compliance with company policies, scripts, and quality standards.
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Identify performance trends and areas for improvement through call audits and data analysis.
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Provide detailed, constructive feedback and coaching to customer service agents to enhance service quality.
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Collaborate with team leaders and training departments to develop and refine quality assurance guidelines and training materials.
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Generate and present QA reports, highlighting insights and recommendations for process improvements.

Profile

* Native-level Japanese and business-level English, Korean fluency is a plus
* minimum 2 years QA experience in call center industry
* Amenable to work in Tokyo Office

Job Offer

* Work from home up to 4x per week
* Fixed work hours
* RSU Options

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

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