Job Description

Key Responsibilities

• Stakeholder Collaboration: Work closely with design and product teams to integrate research findings into product development processes.
• User Testing: Design and conduct user testing sessions to gather valuable insights on product usability and user experience.
• Qualitative research - You'll make use of a broad range of qualitative methods on large and complex projects. You’ll design and conduct effective interviews to uncover rich, meaningful insights and generate informative data.
• Quantitative Research - Bringing years of experience on complex quantitative studies, you’re confident crafting insightful surveys and harnessing data to recognise trends.
• Process & planning - Leveraging your strong planning skills, you’ll prioritise tasks, manage constraints, communicate progress, proactively manage change, and mitigate issues.
• Scoping work - You’ll proactively seek to understand the business context and interrogate research requests in order to pragmatically apply the appropriate research approach.
• Data analysis and interpretation - You’re skilled in identifying patterns, interpreting findings and generating new hypotheses. Collaborating across teams, you'll connect data and draw holistic conclusions.
• Communicate and influence - You'll craft concise, compelling presentations and confidently deliver clear, actionable recommendations that influence senior stakeholders and shape roadmaps and strategy.

Required Skills and Qualifications

• Proven Experience: Minimum of 5 years of experience in UX research
• Research Planning: Expertise in developing comprehensive research plans, including defining research objectives, selecting appropriate methodologies, creating timelines, and research materials such as discussion guides. Ability to align research initiatives with product goals and organizational priorities.
• Interview Expertise: Demonstrated ability to lead customer interviews and participate in stakeholder interviews.
• Research Proficiency: Strong skills in user testing, qualitative and quantitative research methods, and secondary research techniques.
• Strategic Thinking: Capability to translate research findings into actionable insights for design and product strategy.
• Collaboration: Excellent interpersonal skills with the ability to work effectively with cross-functional teams.
• Communication: Strong verbal and written communication skills to present research findings clearly and persuasively.
• Tools Proficiency: Familiarity with common UX research tools and software.

Education: Bachelor's degree in Human-Computer Interaction, Psychology, Design, or a related field. Equivalent experience will also be considered.

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