Job Description

Description

Must have Japanese citizenship or Eligible work in Japan permit holder

POSITION SUMMARY

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs wraps and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g. allergies high blood pressure and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation treatment room and/or drapes. Frequently check with guest to promote comfort safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean maintain and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift dispose of trash and dirty linens and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.

Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand sit or walk for an extended period of time; grasp turn and manipulate objects of varying size and weight. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Provide Spa/Salon Services

• Monitor and stick to time schedule to stay on schedule throughout the day.
• Escort guests to and from treatment rooms.
• Assess guest needs and inquire about contraindications (e.g. allergies high blood pressure pregnancy) before beginning service.
• Check with guest to promote continued comfort throughout service (e.g. comfortable temperature amount of pressure).
• Provide massage services to guests using props (e.g. rain sticks hot stones pregnancy cushions) and/or products (e.g. oils gels lotions).
• Provide body treatments to guests using body scrubs wraps and/or hydrotherapy.
• Offer guests amenities such as water juice or heated neck pillows.
• Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date where applicable.
• Keep current with techniques and modalities related to field of work.
• Maintain current skills and licensure in service area as per regional requirements.
• Arrange workstation treatment room and/or drapes to promote guest comfort and safety.
• Check computer or reservation center for updates and changes to schedule regularly throughout the day.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists leading up to and including stopping a treatment or service and informing supervisor/manager.
• Maintain and develop client base.
• Maintain guest history files on all existing guests and create files for new guests.
• Review all upcoming appointments and treatments.
• Demonstrate knowledge of current trends in spa industry.
• Maintain basic Spa knowledge of the following: Spa operating hours spa menu location pricing fees and charges for all spa services that the massage therapist performs and check-in and check-out procedures.
• Maintain knowledge of retail brands services and special promotions available in the Spa.
• Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
• Promote and sell spa/salon services including retail offerings related to the Spa.

Maintain Spa/Salon Environment

• Set up workstation and/or treatment room with necessary products equipment and supplies.
• Clean maintain and sterilize tools (e.g. nail implements hot stones) and equipment (e.g. wax pots steamers).
• Maintain cleanliness of workstation and/or treatment room throughout shift.
• Secure supplies and equipment at the end of each shift.
• Dispose of trash and dirty linens in the proper area.
• Evaluate equipment to assess proper functioning and report deficiencies.

Guest Relations

• Address guests service needs in a professional positive and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

• Speak to guests and co-workers using clear appropriate and professional language.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
• Provide assistance to coworkers ensuring they understand their tasks.
• Escort all guests to changing rooms relaxation or next appointment.

Safety and Security

• Follow company and department safety and security policies and procedures to promote a clean safe and secure environment.
• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Practice universal health care protocol while dealing with guests and co-workers.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Make sure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Working with Others

• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.

Physical Tasks

• Stand sit or walk for an extended period of time or for an entire work shift.
• Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.

CRITICAL COMPETENCIES

PREFERRED QUALIFICATIONS

Technical Trade or Vocational School Degree

At least 1 year of related work experience

No supervisory experience is required

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