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Role Summary
Under direction of the Post Facility Manager the SRP Lead is responsible for managing the site residential properties in compliance with British government guidelines and relevant health and safety legislation. This role will provide on management of the leased property portfolio within allocated resources. This role will ensure that the sites operation complies with relevant building statutory requirements and build good working relationships with various people such as council members residents and team members.
Responsibilities
The SRP Lead will be responsible for:
Management of leased residential properties and building and maintaining internal and external stakeholder relationships
Provide advice assistance and recommendations in relation to the local leased residential property market
Provide assistance to incoming and departing staff on residential property matters and act as liaison with real estate brokers
Prepare lease documentation as required
Maintain electronic records on residential property matters including up-to-date lists of service and maintenance suppliers
Ensure that staff residential properties offer suitable amenities and security for staff and their families that meet established HSE regulations and client standards
Ensure relevant contracts are in place for planned maintenance and delivery of services
Oversee general upkeep and emergency/crisis management plans; communicate with Post Facilities Manager and other team members as necessary identifying any problems or issues
Deliver high standards of customer service and being responsive to staff needs and requests
Assist with other duties such as logistical support for official visits including coordination of resources as required
Assisting and managing SRP team members toward exceptional SRP services
Overseeing and handling SRP work orders with agreed SLA on Corrigo system
POE rolling forecast and payment application.
Manage SRP agency and ensure proper processes are followed up and proper behavior abided.
Provide vendor/agency performance review with Procurement team at the end of each fiscal year by giving feedback and providing any evidence.
Act as back up for Post Facilities Manager in case of emergencies or needed
Core Competencies
The SRP Lead will demonstrate the following competencies:
Knowledge of Health and Safety standards fire and electrical safety
Knowledge and skills in Microsoft Office software and residential property management software
Understanding of relevant building statutory requirements
Strong organizational skills with good attention to detail and an ability to work independently; including the ability to manage competing priorities meeting deadlines and respond to challenges
Strong oral and written communication skills in English and Japanese and the ability to liaise effectively with contacts from a range of backgrounds
Strong analytical and decision-making skills
Organized and able to effectively deal with challenging situations with strong customer centric approach
Resourceful professional and friendly
Experience University degree or equivalent qualification
3 years experience in residential property management or related role
Employment Type: Full time or Contract Employee
Work Location: Chiyoda-ku Tokyo
Smoking Policy: No smoking on premises (designated smoking areas available)
Working Hours: 9:00 AM to 6:00 PM (hours may vary when working at client sites)
Flexible Work Hours: Core hours apply
Remote Work: On-site attendance required (Remote work requests require consultation)
Holidays: Two days off per week (Follows Japanese calendar)
Base Annual Salary:-
(The above is an estimate only; the final amount will be determined after the interview based on skills and communication abilities)
Overtime Pay: Included. Fixed overtime pay (equivalent to 30 hours per month) is included in the base annual salary.
Number of Openings: 1
Number of interviews: 2 to 3 times
Location:
On-site Tokyo JapanIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
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