Job Description

Work Location

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.

Role and Responsibilities

The Supervisor role includes but is not limited to:

Customer Offering:

• Deliver exemplary customer service by creating a welcoming and positive atmosphere.
• Greet customers as they enter the store and guide them to products when required.
• Educate advise and suggest cannabis products based on customer needs ensuring all recommendations prioritize safe and responsible consumption.
• Resolve customer complaints in the absence of management and ensure management is informed of all incidents.
• Accountable for executing product rollouts and launches in partnership with management.
• Utilize local market trends to make recommendations for improving customer offerings.
• Evaluate promotional programs for effectiveness and provide actionable feedback to management.
• Foster a store culture that is passionate about cannabis and committed to customer satisfaction.

Day-to-Day Operations:

• Meet or exceed department financial targets in collaboration with management.
• Ensure compliance with merchandising display and pricing guidelines.
• Assist with all operational duties including ordering receiving and inventory management in partnership with management.
• Supervise store cleanliness and maintenance escalating issues as needed.
• Manage store communication (mail email voicemail) in the absence of management.
• Set daily operational tasks and objectives for the team when management is unavailable.
• Review and execute promotional flyers events and special promotions appropriately.
• Stock shelves and coolers ensuring products are neatly organized and inventory levels are maintained.
• Participate in routine store maintenance and cleaning tasks.
• Stay up to date on industry legislation trends and new products.

Experience and Qualifications:

• Minimum: 1 year of supervisory experience (preferred).
• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis liquor or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
  • BC : Selling It Right Certification.
  • AB : SellSafe Certification.
  • SK : CRTP Certification.
  • MB : CRWTP Certification.
  • ON : CannSell Certification.
• First Aid Certification is considered an asset.
• Ability to pass a Criminal Record Check .
• Working knowledge of regulations as they pertain to the sale of cannabis.

Personal Characteristics and Requirements:

• Excellent customer service skills: You have a positive attitude are charismatic and are confident engaging with customers.
• Ability to think on your feet and creatively solve problems.
• Open-minded and proactive in identifying ways to improve operations and the customer experience.
• Passionate about creating a positive memorable and tailored experience for every customer.
• Strong communication skills (written and verbal) with a professional demeanor.
• Team player dedicated to supporting the stores success and goals.
• Upholds ethics confidentiality and demonstrates a high level of discretion.
• Reliable responsible and detail-oriented.
• Age Requirement: Must be 18 years or older AB (19 in BC. Sask. MAN. ONT.).
• Reliable transportation to and from work.

Job Type:

• Full-time.

Work Location:

• In person.

Why Join Us

At Nova Cannabis were passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Supervisor youll play a key role in leading your team driving sales and ensuring compliance in an exciting and fast-growing industry.

Required Experience:

Manager

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