Job Description
【Overview of Position】
TUJ is looking to hire three full-time Visa Coordinators to support our rapid growth including the opening of TUJ Kyoto. TUJ has close to 2000 visa-sponsored students in the undergraduate and graduate programs. Among those visa students, about 10% are short-term study abroad students coming from the US including our main campus in Philadelphia. The visa coordinators will assist students with various visa applications (new student visa, switching sponsorship, and visa extension), and work with students to maintain their visa status while in Japan. The visa coordinators are responsible for understanding and explaining Japanese immigration laws and TUJ visa regulations, and monitoring students to make sure they are following these policies.
【About the Office of Students Services and Engagement (OSSE)】
Our office provides high-quality services to TUJ's diverse student population to support their success and well-being as they become members of the university community. OSSE assists incoming students with student visa applications, financial aid, and housing and organizes orientations to help students adapt to the academic and social life at TUJ. OSSE also oversees student activities and events both on and off campus and works with Student Government and other student organizations to encourage social interaction among students.
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【Primary responsibilities】
-Process student visa-related applications
-Assist students with extensions and status changes
-Assist students in complying with immigration and TUJ visa regulations
-Answer inquiries relating to visas and immigration-related matters
-Create and file immigration status reports
Update the database with visa-related information
-Closely monitor for visa violations (registration check, landing permission expiration dates check, Job Hunting Visa related documents, etc.)
-Work with vendors who support the visa operation
【Team Responsibilities】
-New Student Welcome Week
-Student Activities
-Departmental initiatives 【Qualifications & Experience】
-Fluent in both English (business level) and Japanese (JLPT N1): The coordinator should be able to communicate well with immigration officers in written and verbal Japanese. Also, with native English-speaking students.
-Excellent PC skills: Excel (VLOOKUP), Word and Microsoft 365 (Teams, Forms and Power Automate)
-Demonstrated meticulous documentation preparation experience
-Detail-oriented
-Well-organized and efficient
-Customer-oriented
【Preferred Qualifications & Experience】
-Strong in database and CRM systems (Basic HTML or CSS knowledge a major plus)
-Experience studying abroad and/or handling immigration and study abroad matters
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