Job Description

Our client, a large national call center is seeking bilingual (French/English) candidates to join their Toronto team. The representative will process email and phone inquiries relating to building maintenance, as well as other specialized services.

**Candidates for this role must be available to rotate through shifts, including weekends and holidays, as the call center operates on a 24/7/365 schedule.

Requirements for the role:

• Bilingual; strong communication skills in both French and English, oral and written.
• 1 year of customer service experience.
• Minimum of 40 wpm typing speed.
• Demonstrated proficiency with Microsoft Office applications; Outlook, Word, and Excel.
• Sound problem solving abilities and sound judgment.
• Outstanding organizational skills including the ability to maintain an effective balance between multiple and competing priorities.
• Possesses strong interpersonal skills, team player.
• Handle the flow of calls each day independently.
• Receive, record, and handle requests, complaints, inquiries and communications from stakeholders.
• Provide effective customer service to clients, through oral and written communication.
• Professionally handle and resolve complex, and challenging client complaint issues.
• Liaise with internal departments, and other relevant stakeholders to resolve client inquiries.
• Demonstrate consistent adherence to organizational Best Practices.

Thanks in advance to all the applicants!

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